Public sector companies have their own definition of customer service. I got a taste of SBI’s customer service few days back. It started with a advertisement on SBI website. I have reproduced the text from ther advt below.
“OnlineSBI enables you to open a new account online. You can apply for a new account only in branches where you already have accounts….”
I applied for one. After 2 weeks I get a call from SBI..Tring Tring..
me: Hello
SBI branch clerk: Me SBI tun bolthe aahe
me: Bola
SBI: Tumhi Account opening che request taakle hota kaa?
me: Ho..
SBI (thundering): Tumhi aas karat jaau naka!
me: Kai zala madam, Online option hota account open karach site madhe..
SBI (again thundering) : Tyana kai aahe! tey kai pan detat site madhe..aamcha kaam vadtya hai na…. Teh asa nahi hoth account open..Tumala bank madhe yaylach lagel..
me (in fear): Okk madam..
I love public sector companies 😉